Acting as your virtual IT department, we supply IT support services and business systems advice. Providing you with a highly personal service, delivering first class support to your staff every working hour of the day, on every business day. Our service won’t take a holiday, have sick days or arrive late for work.
You don’t need to invest in a full time employee, and our service will always cost less than an equivalent internal IT support person or team – whilst delivering much more. Our service desk is always available to provide expert help from the most trivial issue to high level, strategic consultancy. With an IT support contract from Pl@tinum, you’ll have high level professionals on tap; from experts in Network Security, Data Backup, Email and Messaging, Microsoft Office applications, to PC and Server Hardware.
Our remote and telephone support package is ideal for small businesses that need a fast response to their IT support issues. With our helpdesk instantly available to you, we can instantly work on any problems using the latest software technologies to securely connect to your business network via the Internet, to diagnose and resolve any problems you may be experiencing. Using remote control tools, our experts will see exactly what your staff see as they operate their computer, so we can discuss the issue, diagnose the fault and correct it immediately.
Our onsite support package includes our remote support package, and also includes expert onsite support for any requirements you may have. From installing printers to configuring a new PC on your network, you pay a standard agreed price and can rely on an expert engineer to arrive on site within an agreed time frame.
Our support service is designed for those businesses that need a complete support and backup solution all in one place. It
includes the following:
As part of our initial visit we will complete a network audit to highlight any existing problems and to detail your network and allow us to manage it successfully. You will receive a network audit report and we will discuss any recommendations suggested to improve your network prior to engagement.
All of our customer networks are monitored 24 hours a day to pre-empt any problems that may occur. This includes monitoring of server disk space, servers health, Internet connections and availability of email services.
Our network support Service Level Agreement is second to none, offering a professional service and dealing with the problems quickly and efficiently.
Platinum ICT provides a highly professional and personal service, allowing you to concentrate on running your business – safe in the knowledge that your systems are in safe hands.
Call us on 0800 6125061, or send us an email and realise the potential of your IT systems.